We’re an award winning, independent, TRADE ONLY plumbing and heating merchant with over 40 trade counters across England. We can also bring our awesome customer service to you – we deliver 7 days a week, 364 days a year, to many locations across England and Wales.

We’re well known for our customer service, winners of the Builder’s Merchants Awards Best Customer Service of the Year 2020 and rated ‘Excellent’ on TrustPilot. See for yourself!

We have a strict trade-only policy and do not sell to retail customers.

Why Pick Trade Only Plumbing?

Our values

INTEGRITY In any circumstance, we actively choose to do THE RIGHT THING – because it is the right thing to do, even when it’s not easy, and even when nobody would know if we compromised. We do not do anything that we would not be prepared to see splashed on the front page of our local newspaper.

LOYALTY We look after people who look after us. This includes staff, customers, suppliers and other stakeholders. Loyalty is a two way street, and we place a high premium on mutually beneficial LONG TERM RELATIONSHIPS.

AMBITION We relentlessly search for ways to IMROVE AND GROW our business. We are never satisfied with ‘good enough’. We are dedicated to being noticeably better than our competitor.

Independently owned & proud to be different

Founded by Mick Williams in 1972, we were a traditional local independent merchants for many years. Recently, the combination of great prices and the best products backed up by exceptional service has catapulted us forwards to become a major regional independent and one of the fastest growing merchants in the UK.

Whilst other merchants may offer a confusing mess of price lists and discounts, we simply publish our best trade price, and charge the same price to every trade customer. If we get a deal from a manufacturer, then it is available to all our customers. All we ask is that, if we don’t know you, you are patient whilst we verify your trade status, as we do not deal with retail customers.

We have been recognised by the London Stock Exchange as one of the UK’s 1000 most inspiring businesses several times, including this year, and in 2018 one of Europe’s 1000 most inspriring businesses.

The company was acquired from the Williams family by a consortium of management and staff in 2015, and most staff are now also shareholders. We are proud of our commitment to paying a living wage, and to sharing the profits of the business with those who work hard in it.

 In May 2021 we were delighted to be awarded Customer Service of the Year for the second year in a row, and the NMBS Award of Excellence, by a panel of industry experts at the Builder’s Merchants awards.