Update 03.06.2021

Current government guidelines state that the construction industry, related supply chain and support businesses are to continue operating through the pandemic, whilst following COVID secure guidelines. This includes tradespeople working in customers’ homes, provided that no resident has tested positive for Covid 19 or is showing symptoms. We will continue to trade in a covid secure manner by offering three ways for our customers to trade with us:
 
Delivery
For most of the UK we operate a 7 day a week, same day delivery service. Customers can place orders by calling their local branch between 7am and 5pm, Mon-Fri, or by calling our trade support team on 01329 226501 from 7am to 8pm seven days a week. Alternatively, customers can place orders online at tradeonlyplumbing.co.uk and specify a delivery date and address.
 
Car Park Service
If delivery is not practical, but a customer prefers not to enter the branch, orders can be placed by any of the methods described above. Park the van outside our branch and call into the team who will be happy to bring your order out to you.

At the trade counter
Our branches continue to offer our awesome trade counter service, subject to maximum numbers of customers being physically inside the branch. Whilst shopping at the trade counter, please adhere to the following control measures:

  • Observe the maximum capacity signs
  • Wear a face covering
  • Sanitise your hands on entry
  • Follow one way markings where applicable
  • Maintain social distancing
  • Avoid unnecessarily handling stock
  • Only remain in the premises for as long as necessary to complete your purchase 

As lock down rules ease, W/C facilities and coffee machines are available for our customers to use with the appropriate cleaning regimes in place.

Update 05.01.2021 Continuing to trade safely through Covid-19

I am writing today to update you following the Prime Minister’s announcement yesterday evening regarding tougher lockdown measures.
 
The government has made it very clear that it expects the construction industry and related supply chain and support businesses to continue operating through the pandemic, whilst following COVID secure guidelines. This includes tradespeople working in customers’ homes, provided that no resident has tested positive for Covid 19 or is showing symptoms.
 
Over the coming weeks, we will continue to trade “normally” subject to what has now become standard COVID Secure working practices. We will continue to offer three ways for our customers to trade with us:
 
Delivery
 
For most of the UK we operate a 7 day a week, same day delivery service. Customers can place orders by calling their local branch between 7am and 5pm, Mon-Fri, or by calling our trade support team on 01329 226501 from 7am to 8pm seven days a week. Alternatively, customers can place orders online at www.tradeonlyplumbing.co.uk and specify a delivery date and address.
 
Car-Park Service
 
If delivery is not practical, but a customer prefers not to enter the branch, orders can be placed by any of the methods described above. Park the van outside our branch and call into the team who will be happy to bring your order out to you.
 
In Branch Service
 
Our branches continue to offer trade-counter service, subject to maximum numbers of customers being physically inside the branch. Whilst we love seeing customers in person, under current circumstances it is probably best if we see a little bit less of you, so please:

Observe the maximum capacity signs

Wear a face-covering

Sanitise your hands on entry

Follow one-way markings where applicable

Maintain social distancing

Avoid unnecessarily handling stock

Only remain in the premises for as long as necessary to complete your purchase 


As additional safety measures, we will be closing some toilet facilities and turning off coffee machines.

Back at the beginning of all this in March of last year, I closed my first letter saying “If we all come through this, mine’s a large Jack Daniels”. I’m not ready to pour that drink quite yet, but hopefully soon we will hear the clink of ice into glass!
 
Stay safe.
 
Ray Stafford

Managing Director


Covid-19 secure trading guidelines

We are working hard to make the business as safe as possible for our staff and customers by introducing Covid-19 secure trading guidelines.

  • You can help us help you by ordering from your local Trade Counter in advance. Order by email or by phone, and collect your order without entering the Trade Counter to minimise contact.
  • When entering a branch you must ensure you make use of the hand sanitising stations provided. You can also reduce your contact with surfaces by not touching products you don’t intend to buy.
  • Please observe the maximum capacities, social distancing, and one way systems where possible.
  • We have fitted sneeze guards and have clearly marked where it is safe to stand behind them.
  • Card terminals are sanitised before and after each transaction. Please use contactless payment when possible.
  • If you need to pay by cash please bring it in a separate envelope.

Trade Counter purchases may take a little extra time, we appreciate your patience as our staff follow their social distancing and hygiene protocol training, for everybody’s safety.

Thank you for your ongoing good humour, its our priority to keep you and our staff working and safe throughout the Covid-19 outbreak.

Last updated 21.05.2020

The booklet accessible to all of our staff to understand how to trade safely during the Coronavirus outbreak