Can you lead a team to deliver exceptional customer service in a demanding business to business environment?


Can you apply the values of Integrity, Loyalty and Ambition to any task you undertake and to every customer interaction whilst promoting the goals of ‘Best Product, Best Price and Best Service’?


If so, come and talk to us about joining a company rated ‘Outstanding’ by its employees? We would love to hear from you.


As a ‘Trade Only’ supplier of plumbing and heating materials, with over 45 years trading experience, Williams & Co currently employs over 340 employees across 40 sites promoting our goals of ‘Best Product, Best Price and Best Service’. We pride ourselves on being dedicated to our people and believe it is important to always demonstrate honesty and ethical behaviour.


Due to internal movement, we are looking to recruit a brilliant Branch Manager for our Croydon branch. You will build strong relationships with your colleagues and actively motivate, train, and develop the team to deliver truly exceptional service.  You will be an effective communicator and excel at organising both yourself and others through the ability to plan, prioritise and delegate. You will lead and inspire your team to achieve the very highest levels of performance.


In addition to the regular day to day activities of a busy customer-focused branch, the role will also require you to:


  • Be an inspiring leader, communicator, and team builder
  • Build and maintain effective customer relationships
  • Drive sales and profitability forward
  • Deliver outstanding customer service
  • Control costs without compromising the customer experience
  • Manage budgeting and forecasting supported by an internal business partner


You will have a proven background in a management and sales and should be able to exhibit your achievements in these areas.  Experience in training would also be an advantage.


In return, you will receive a salary between £30-£40k per annum along with Private Medical Insurance, Employee Assistance Programme and Life Assurance Scheme as standard with other Salary Sacrifice options.


Closing Date for applications is 27th January with first round of interviews February 3rd and 18th February for second stage interview.