I am writing today to update you following the Prime Minister’s announcement yesterday evening regarding tougher lockdown measures.
The government has made it very clear that it expects the construction industry and related supply chain and support businesses to continue operating through the pandemic, whilst following COVID secure guidelines. This includes tradespeople working in customers’ homes, provided that no resident has tested positive for Covid 19 or is showing symptoms.
Over the coming weeks, we will continue to trade “normally” subject to what has now become standard COVID Secure working practices. We will continue to offer three ways for our customers to trade with us:
For most of the UK we operate a 7 day a week, same day delivery service. Customers can place orders by calling their local branch between 7am and 5pm, Mon-Fri, or by calling our trade support team on 01329 226501 from 7am to 8pm seven days a week. Alternatively, customers can place orders online at www.tradeonlyplumbing.co.uk and specify a delivery date and address.
Car-Park Service
If delivery is not practical, but a customer prefers not to enter the branch, orders can be placed by any of the methods described above. Park the van outside our branch and call into the team who will be happy to bring your order out to you.
In Branch Service
Our branches continue to offer trade-counter service, subject to maximum numbers of customers being physically inside the branch. Whilst we love seeing customers in person, under current circumstances it is probably best if we see a little bit less of you, so please:

Observe the maximum capacity signs

Wear a face-covering

Sanitise your hands on entry

Follow one-way markings where applicable

Maintain social distancing

Avoid unnecessarily handling stock

Only remain in the premises for as long as necessary to complete your purchase 

As additional safety measures, we will be closing some toilet facilities and turning off coffee machines.

Back at the beginning of all this in March of last year, I closed my first letter saying “If we all come through this, mine’s a large Jack Daniels”. I’m not ready to pour that drink quite yet, but hopefully soon we will hear the clink of ice into glass!
Stay safe.
Ray Stafford

Managing Director