Williams & Co TRADE ONLY online

We have reinstated our Same Day Every Day service. Please place your order online as usual, or if you would prefer to speak to a human, call your local branch if they are open or our Trade Support Team on 01329 226501, Monday to Friday 07.00 to 18.00.

Williams & Co TRADE ONLY trade counters

All Williams & Co Trade Counters are now open from 07.00 – 17.00 from Monday to Friday

* This update depends on the health and availability of our staff and may change without notice. We will update this listing throughout the day if the situation changes.

Covid-19 secure trading guidelines

As lockdown restrictions begin to lift, we are working hard to make the business as safe as possible for our staff and customers by introducing Covid-19 secure trading guidelines.

  • You can help us help you by ordering from your local Trade Counter in advance. Order by email or by phone, and collect your order without entering the Trade Counter to minimise contact.
  • When entering a branch you must ensure you make use of the hand sanitising stations provided. You can also reduce your contact with surfaces by not touching products you don’t intend to buy.
  • Please observe the maximum capacities, social distancing, and one way systems where possible.
  • We have fitted sneeze guards and have clearly marked where it is safe to stand behind them.
  • Card terminals are sanitised before and after each transaction. Please use contactless payment when possible.
  • If you need to pay by cash please bring it in a separate envelope.

Trade Counter purchases may take a little extra time, we appreciate your patience as our staff follow their social distancing and hygiene protocol training, for everybody’s safety.

Thank you for your ongoing good humour, its our priority to keep you and our staff working and safe throughout the Covid-19 outbreak.

Last updated 21.05.2020

The booklet accessible to all of our staff to understand how to trade safely during the Coronavirus outbreak

Williams & Co announcement

23rd of March

Dear All

Most of you will have seen the Prime Minister’s broadcast asking us all to take extra steps to prevent the spread of Coronavirus and therefore save lives.

This requires sacrifices by everyone, including us. Williams & Co will therefore be making drastic restrictions to services effective immediately.

Here is how those restrictions will happen.

Some of our colleagues are themselves in the higher risk categories. Many more have close family members who are at risk. Whilst we value customer service very highly indeed, we value the health of our team even higher.

I have emailed every colleague and explained that they have the option to decide to stay at home from tomorrow, without any sanction from the company. Until we know how many colleagues will take this option it will be hard to work out what services we can maintain. At this moment in time, I do not know how many Williams branches will be open in the morning. I hope to be able to publish more detail early tomorrow, but I am sure you can appreciate just how complicated an exercise this will be.

However, we have already decided on the following steps:

• Service will be through a closed door, with orders taken via phone or email, and we will ask customers to wait in their vans whilst we pick the order.

• Only account and credit card sales will be permitted – we will not take cash.

• We will try to maintain a delivery service where possible, because the Prime Minister particularly recommended that method, but this will depend on the availability of staff.

• We will prioritise urgent maintenance needs – for example boiler spares – over less urgent transactions.

• All Sunday services are suspended immediately

This means that we will be delivering a standard of service which is way below our normal expectation. Deliveries tomorrow (Tuesday 24th March) are particularly likely to be erratic and for this I apologise but would ask customers not to put undue pressure on our colleagues.

We will keep everyone updated as best we can, and in the meantime we would ask all our customers to help us maintain a positive mental attitude and above all a sense of humour.

Stay healthy, and I look forward to seeing you on the other side. If we both survive this, mine’s a Jack Daniels and coke. 😊

Ray Stafford

MD, Williams & Co